Terms of Service & Acceptable Use SLA

1. Operational Scope & Service Framework

These Terms of Service ("TOS") apply to all users, subscribers, and clients utilizing the active server infrastructure, web hosting, domain services, email servers, managed maintenance retainers, and digital solutions provided by Padma Technologies ("Company", "we", "us").

By activating a hosting subscription, subscribing to an Annual Maintenance Contract (AMC), or hosting web applications on our infrastructure, you expressly agree to abide by these operational terms.

2. Account Credentials & Security Responsibility

Where accounts, control panel logins (cPanel/CyberPanel), or administrative dashboards are issued to the Client:

• The Client is solely responsible for preserving the confidentiality of all usernames, passwords, API tokens, and SSH keys.
• The Client must immediately notify Padma Technologies of any unauthorized access, compromise, or security breach associated with their account.
• Padma Technologies is not liable for damages or unauthorized data exposure caused by compromised or weak passwords set by the Client or its personnel.

3. Acceptable Use Policy (AUP)

All servers and web applications managed by Padma Technologies may be used only for lawful business purposes. Under the Information Technology Act, 2000 (India) and international server regulations, the following activities are strictly prohibited:

Enforcement: Any verified violation of this Acceptable Use Policy empowers Padma Technologies to suspend, quarantine, or terminate the offending hosting account immediately without prior warning or financial refund.

4. Cloud Hosting Uptime & Service Level Agreement (SLA)

Padma Technologies delivers high-performance managed NVMe cloud hosting engineered for 99.9% network and web server availability during each calendar month.

• Scheduled Maintenance Windows: Routine kernel patches, web server updates, and database indexing are performed during off-peak hours (between 12:00 AM and 05:00 AM IST) with prior advisory notice whenever feasible.
• SLA Exclusions: Uptime guarantees do not encompass downtime resulting from: (a) force majeure events (natural disasters, regional fiber cuts, power grid failures); (b) DDoS volumetric flood attacks exceeding upstream mitigation thresholds; (c) third-party DNS propagation latencies; or (d) Client-authored coding errors or improper database queries.

5. Technical Support & Maintenance Response Times

Our technical support desk operates Monday through Saturday, from 09:30 AM to 07:00 PM IST, with 24/7 automated monitoring for critical cloud server infrastructure.

6. Automated Data Backups & Disaster Recovery

For clients hosted on our managed cloud servers, Padma Technologies executes automated periodic snapshots and database backups.

Client Backup Responsibility: While we maintain redundant server snapshots for emergency disaster recovery, the Client is strongly encouraged to retain local off-site copies of their critical business data, media libraries, and transactional databases. Padma Technologies does not guarantee data restoration from corruption resulting from user error, unauthorized external plugin modifications, or third-party breaches.

7. Domain Registrations & Annual Renewals

Domain names are registered through accredited ICANN and .IN Registry registrar partners:

• Padma Technologies issues automated renewal notices thirty (30), fifteen (15), and seven (7) days prior to the expiration of any domain name, hosting plan, or SSL certificate.
• Failure to settle annual renewal fees prior to the expiry date may result in immediate domain suspension by the registry and subsequent redemption penalties imposed by central domain registries.

8. Subscription Billing & Inactive Accounts

Recurring services (cloud hosting, AMC, corporate email boxes) are billed on an annual or bi-annual basis in advance.

Accounts with invoices overdue by more than fifteen (15) calendar days will be placed in suspended status. If arrears remain unaddressed for sixty (60) days, the associated server space, files, and databases may be permanently de-provisioned and deleted from the hosting cluster.

9. Third-Party Integrations & External APIs

Our web and application solutions regularly integrate with third-party software vendors, payment processors (e.g. Razorpay, Paytm), cloud APIs (Google Maps, Meta, WhatsApp Cloud API), and shipping aggregators.

Padma Technologies is not responsible for operational disruptions, pricing increases, policy changes, or deprecation of endpoints introduced by external third-party API providers after project delivery.

10. Suspension & Termination of Service

Padma Technologies reserves the right to suspend or terminate services immediately upon:

• Non-payment of undisputed invoices after formal notice.
• Breach of our Acceptable Use Policy, including dissemination of malicious scripts, spam, or unlawful material.
• Receipt of a court order, regulatory mandate, or cyber police directive requiring suspension of service.

11. Indemnification Clause

The Client agrees to defend, indemnify, and hold harmless Padma Technologies, its directors, officers, employees, and technology partners from and against any third-party claims, liabilities, losses, damages, or legal expenses (including reasonable attorney fees) arising from: (a) the Client's breach of these Terms of Service; (b) any unlawful content hosted or published by the Client; or (c) infringement of intellectual property rights by materials supplied by the Client.

12. Governing Law, Judicial Venue & Contact

These Terms of Service are construed and enforced under the laws of the Republic of India. Any unresolved dispute arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Raipur or Korba, Chhattisgarh, India.